Self-Assessment – A Key Co-Regulatory Tool

Masterclasses 28 and 30 June
28 June - London
30 June – Coventry
Regulatory requirements for social housing providers from 2012 explicitly require robust and honest self-assessments to be undertaken. Ask yourself if you are:
*as self aware about your performance as you could be?
*able to demonstrate how your performance compares to others, particularly ‘best in class’, to your board, to tenants panels and others involved in scrutiny arrangements?
This masterclass will assist those who want to plan and develop effective arrangements for ensuring self-assessment and self-awareness are built in as part of business planning processes. Find more details on the HouseMark website.

SAS – Self Assess Your Way to Success

Date: 19 May 2011
Venue: HouseMark, Coventry
The framework for improvement, regulation and funding in the world of social housing is being dismantled and there is uncertainty about what will replace it and how this will affect providers. But in all the change some things are certain. All housing providers need to be rigorously self aware at every level - from your tenants to your top team. Getting a strong, accurate self assessment, owned by the whole organisation is the crucial first step to improving your performance and building effective scrutiny. HouseMark is offering a one day workshop to help you develop your organisation’s self awareness around performance so you are ready for the new emerging regulatory regime and future challenges. Find details on the HouseMark website.

Latest Workshops

Self assess your way to success
Date: 3 March
Venue: HouseMark, Coventry
How self-aware is your organisation? Getting a strong, accurate self assessment, owned by the whole organisation is the crucial first step to improving your performance and building effective scrutiny. This workshop will show you how. Read more here

Are you ready for co-regulation?
Date: 11 March
Venue: HouseMark, Coventry
Co-regulation is here to stay and HouseMark can help you ensure your organisation works well with your residents. Designed to help you develop an understanding of the requirements for effective resident inspector programmes, this small, interactive workshop identifies the fundamental building blocks that should first be put in place. Read more here

Improving your complaints performance
Date: 24 March
Venue: HouseMark, Coventry
This ever popular workshop will help you deliver a good complaints handling service as well as give you the chance to share good practice. Read more here

Upcoming Workshops

Click on "HouseMark" next to "Location" for more details
Tough choices - achieving VFM from services
Date: 3 February 2011
Location: HouseMark , Coventry
Are you making the right decisions that offer the greatest value for money to your customers?
How would your organisation respond to similar cuts being imposed on the public sector?
How will your organisation respond to the reduction in local authority funding or a reduction in the benefits received by your residents?
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Developing Local Offers for the Tenant Involvement and Empowerment Standard
Date: 9 February 2011
Location: HouseMark , Coventry
Service choice and complaints, involvement and empowerment, and addressing diversity through understanding and responding to the diverse needs of tenants are key aspects of this standard, which are expected to be applied to all the other TSA standard areas. This interactive workshop will help you stay on track to hit TSA deadlines.
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Self assess your way to success
Date: 03 March 2011
Location: HouseMark , Coventry
This course is designed to help you keep ahead of the game and ensure your organisation is poised to deliver customer orientated, value for money improvements that can be demonstrated easily to your residents and stakeholders.