Formal investigations by the Housing Ombudsman have risen by 65% compared with last year, while enquiries and complaints to the service have surged by 139 per cent in the last year, the body has revealed. The figures were published as the ombudsman launched a consultation on its three-year corporate plan from 2022 to 2025, in which it sets out how it will tackle an “unprecedented increase” in casework and to “reinforce the importance” of complaint-handling in the social housing sector. Read more on Inside Housing.
Country diary: The challenge of making a thatched roof pine-marten proof |
Tom Allan
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*Glenisla, Angus:* Damage by squirrels is common; the mustelid less so.
Still, as a local told me, ‘you cannae blame them wanting somewhere to live’
That...
1 day ago
