Millions
of tenants and leaseholders will receive stronger protection from unscrupulous
letting agents, Housing Minister Kris Hopkins has said. The minister has
revealed three approved ‘redress schemes’ that all letting and property
management agents will be required to join later this year – which the
government says will give tenants and leaseholders a "straightforward
option to hold their agents to account". The three schemes – The Property Ombudsman,
Ombudsman Services Property and The Property Redress Scheme – will offer
independent investigation of complaints about hidden fees or poor service.
Where a complaint is upheld, tenants and leaseholders could receive
compensation. Read more on GovUK.
