Excellent high quality housing-related support is crucial given the vulnerability of users and in many cases, support services make a real difference to the quality of service users’ lives. Yet defining, measuring and commissioning for ‘quality’ is less straightforward in this field than it is for other activities. This can make achieving high quality more challenging than in other service areas. Housing-related support saves at least £1.68 for every £1 spent by reducing homelessness, tackling offending and substance abuse and improving mental health. The report provides examples of good practice, such as where providers track how their support services have had a positive impact on service users’ lives. Find more on the Housemark website by clicking on the logo below.
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