The TSA and the Audit Commission have signalled a fundamental review of the approach to inspections to better target landlords with performance challenges and where tenants may be getting unsatisfactory services from their landlord. The TSA, as the social housing regulator, commissions the Audit Commission to carry out inspections of the services that housing associations provide to their tenants such as repairs, gas safety, tenant involvement and estate management. From 1 April 2010 this will also cover local authorities. The results are used by the TSA in determining whether action is needed to ensure tenants get a fair deal from their landlord. Find all about the new approach on the TSA website.
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