‘Firm but Fair.’ Approach to Arrears Recovery – Testway Housing

Testway Housing has a 'Firm but fair' approach to arrears recovery. It places a strong emphasis on collecting rent in advance and taking swift action against non-payers as well as supporting vulnerable tenants. Before the keys to the property are handed over at sign-up, Testway insists on either:
*Two weeks’ rent and service charges paid up front; or
*Notification from the local housing benefits office estimating entitlement
If the tenant will only receive partial housing benefit, then two weeks of the tenant's portion must be paid in advance. To find out more about how the Testway approach works, visit the Housemark website by clicking on the logo below.