Troubled ALMO Loses Two-Star Rating

The performance of a troubled ALMO has worsened, according to the Audit Commission. Ascham Homes, which manages more than 12,000 homes on behalf of Waltham Forest Council in east London, received a one-star rating from the Audit Commission following an inspection earlier this year. Inspectors found the ALMO, which previously had two stars, has weak financial management and high operating costs which have not resulted in an improved service. Tenants’ overall satisfaction with services is low and response to complaints is low. The organisation’s response to anti-social behaviour, domestic violence and harassment is described as weak, as is its relationship with Waltham Forest Council. Read more on Inside Housing.