A groundbreaking trailblazer programme, which has seen thousands of tenants working with 130 landlords on issues that matter most locally, has lead to increased tenant engagement and understanding of what tenants want, better services and improved value for money. The TSA initiative has resulted in 39 local standard trials operating across the country over the past six months. It also paves the way for other landlords to follow suit - where all 1,800 social housing providers have until April 2011 to agree with tenants and implement 'local offers' which are meaningful to tenants, hold landlords to account and address local matters. A report, Going Local, on the 39 trailblazers sets out the progress and achievements so far. It features examples of good practice and highlights the numerous innovative approaches. Find a copy on the TSA website by clicking on the logo below.
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