* 75 per cent of council tenants were 'satisfied' or 'very satisfied' with the overall service provided by their authority.
* 73 per cent reported having made a (non-rent payment-related) contact with their landlord during the 12 months preceding the survey. Of these, 71 per cent contacted landlords regarding repairs.
* 68 per cent of respondents reported having found it easy to get in touch with the right person to deal with their query. Approximately 80 per cent of council tenants found staff helpful.
* 73 per cent were 'satisfied' or 'very satisfied' with repairs and maintenance services.
* 56 per cent of respondents were satisfied with their landlord in terms of tenants' views being taken into account.
* 74 per cent rated their landlord as 'good' or 'very good' as regards 'keeping you informed about things that might affect you as a tenant'.
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