Berneslai Homes have sent out their annual report to all tenants and residents, setting out how the company has performed over 2009/10 and how they plan to improve services this year. It also details how the company has involved its customers in meeting the national standards set by the Tenant Services Authority. The company has met with customers to agree a range of “offers” to its customers about how they will deliver services. One of the fundamental improvements promised for this year is that Barnsley Federation of Tenants and Residents is setting up independent ‘Berneslai Challenge Panels’ so tenants and residents across Barnsley check that Berneslai Homes are delivering against these offers and if not they have powers to challenge their landlord. The panels, made up entirely of customers, will meet twice a year and will look in detail at the way the company delivers its repairs and maintenance services, its tenancy and estate management service, how it involves and empowers its customers and how it ensures value for money. Read more on the NFA website.
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