Being Ever Ready ... Your Springboard to Improvement 11 October 2010

An important expectation of regulators and the Government's Big Society and Localism agenda is landlord accountability for deeper scrutiny and challenge by your tenants. HouseMark is offering a one day workshop to help develop your organisation’s self awareness around performance. This will ensure that you are ready for either a short notice or full inspection and can show the necessary accountability. The workshop will provide:
*an understanding of the inspection regime
*an insight into how people, systems and procedures can be organised to achieve a state of readiness for inspection
*examples of how customer feedback and scrutiny is contributing to continuous service and performance improvement
*guidance on how to show an effective track record of actions leading to improvements
*ideas of how to ensure staff, systems and tenants are ready for inspection by being aware of performance and improvement plans
*advice and examples of how benchmarking information can be used to demonstrate self awareness and promote improvement
Find more details and a booking form on the HouseMark website by clicking on the logo below.