New TSA Tenant Insight Toolkit

The TSA has published a toolkit for social housing providers which explains how to develop effective insight and translate it into positive benefits - for residents and landlords. The toolkit, which was developed by HouseMark and the Chartered Institute of Housing (CIH), is aimed at all registered providers of social housing, large and small, whether just getting started or more developed in their approach to profiling and insight. It focuses on a number of building blocks including:
• creating the right culture
• setting insight objectives
• reviewing and collecting information
• using the insight to take action
Download the toolkit from the TSA website by clicking on the logo below.