Improving Your Complaints Performance - 27 January 2011

As part of the Big Society ethos and localism ideology dealing with customers' complaints will be key. This workshop will look at some of the building blocks that landlords need to consider in delivering a good complaints handling service and gives participants the opportunity to discuss appropriate processes and share good practice. The workshop will;
*Review legislation, regulatory and inspection requirements that relate to complaints handling
*Consider the diversity of the customer base and the challenges and opportunities this presents when dealing with complaints and customer feedback
*Explore how best to meet the needs of a diverse customer base to provide an accessible and excellent complaints service
*Discuss ways of embedding a culture that welcomes complaints and uses them in service improvement
Read more and find out how to book your place on the HouseMark website.