Challenge to Housing Sector to Improve Annual Reports to Tenants

As landlords gear up to producing their second year annual reports to tenants, the four National Tenant Organisations publish their review report of the first year annual reports – “A good start, but could do better” - challenging the housing sector to improve annual reports next time round. The review identifies many positives in annual reports – particularly that the tenant-led reports were amongst the best. However, the review sets out that too many reports were written for the TSA and not for tenants; there was too much PR and corporate back slapping; too many did not include enough honest assessment of services and very few compared services with other landlords; too many did not include information on value for money, diversity and governance; and very few demonstrated that landlords had understood “local offers”. Above all, the review makes it clear that too few reports set out to excite their tenant readership. Download a copy of the TAROE report from its website.