This workshop will look at some of the building blocks that social housing providers need to consider in delivering a good complaints handling service and give participants the opportunity to discuss appropriate processes and share good practice. This workshop will be useful to anyone seeking to improve their complaints handling service. It is not a training session to prepare for accreditation. This small interactive workshop will provide the opportunity for participants to:
*review legislation, regulatory and inspection requirements that relate to complaints handling
*consider the diversity of their customer base and the challenges and opportunities this presents when dealing with complaints and customer feedback
*explore how best to meet the needs of diverse customer base to provide an accessible and excellent complaints service
*discuss ways of embedding a culture that welcomes complaints and uses them in service improvement
Find full details on the HouseMark website.
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