Your Chance to Shine With STAR

Since DCLG, and more recently the TSA, have signalled the ending of the regulatory requirement to carry out the STATUS satisfaction survey on a prescribed basis, HouseMark has been inundated with requests from many of its 880 members to devise a standardised tenant satisfaction questionnaire and methodology that could replace STATUS on a voluntary, self-regulatory basis. The general view is that there is a need to eliminate the perceived weaknesses of STATUS, whilst enabling social housing providers to compare satisfaction results - both benchmarking against each other and trends over time. HouseMark has responded by proposing a framework for STAR. Details and a link to the HouseMark consultation documents can be found on the Consultation Page of The Bulletin, here. You have until 21 April 2011 to make your views on the proposal known to HouseMark.