Date: 28 June Location: HouseMark, Coventry In June 2010 HouseMark launched its new complaints accreditation scheme. The development of the scheme has been supported by the Housing Ombudsman Service. This workshop will look at some of the building blocks that social housing providers need to consider in delivering a good complaints handling service and give participants the opportunity to discuss appropriate processes and share good practice. Workshop aims - This small interactive workshop will provide the opportunity for participants to: *review legislation, regulatory and inspection requirements that relate to complaints handling *consider the diversity of their customer base and the challenges and opportunities this presents when dealing with complaints and customer feedback *explore how best to meet the needs of a diverse customer base to provide an accessible and excellent complaints service *discuss ways of embedding a culture that welcomes complaints and uses them in service improvement. Find more information on the HouseMark website.
No comments:
Post a Comment