Nine out of 10 benefit claimants are not ready to deal with
the government's welfare changes and are likely to lose out when it is
introduced nationally in October, according to the first independent survey of
recipients. Citizens Advice collected
data from almost 1,800 people in Birmingham ,
North Dorset and Wales
who would have to access universal credit. The charity asked respondents
whether they felt they would be able to cope with five possible problem areas:
budgeting, monthly payments, banking, staying informed and internet access.
Ninety-two per cent said they felt unprepared for the new system in at least
one area. Two-thirds said they would need help to "get online and manage
my universal credit account". Three-quarters said they could not on their
own "keep track of my money on a monthly basis". Read more on the
Guardian website.
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