The HCA has published its Consumer Regulation Review
2012/13, which sets out its experience of the new consumer regulation regime
for social housing, which came into effect in April 2012. The HCA still sets
consumer standards covering a range of issues including the quality of
accommodation, tenant empowerment and tenancy arrangements. Landlords are
expected to meet these standards, but under the new system the Regulator does
not have powers to monitor compliance. It does have intervention powers but, it
can only use them following breach of a standard and when that breach has
caused, or could cause, serious detriment to tenants. The report sets out the
Regulator’s approach and considers case studies and lessons learned. Download a
copy from the HCA website.
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