The Property Redress Scheme (PRS) has led to an increase
in the number of consumer complaints being made against lettings, property
management and estate agents. The PRS is one of three consumer redress schemes.
By law, all agents, as defined by legislation, must be a member of one of the
three schemes. The number of complaints raised with the PRS is increasing month
on month. Of the complaints raised so far, 44% were by landlords and 41% were
by tenants, with the remaining 15% being raised by buyers and sellers of
property. Read more on 24dash.
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