Sector-Wide Tenant Satisfaction 'Remains High'

Tenant satisfaction has remained consistent year-on-year, with 86% of housing association customers happy with their overall service. Data from Housemark, which provides benchmarking information to the sector, showed the figure has remained static between 2012/13 and 2013/14. It found repairs and maintenance services were the biggest influencing factor on overall satisfaction across the sector. The next biggest influencer is listening and responding to tenants’ views, closely followed by the value for money of rent and the quality of homes, according to the survey. The data showed 79% of tenants were satisfied with repairs, while 80% were satisfied rent offered value for money.  Read more on HouseMark.