The Housing Ombudsman has warned it may not be able to
manage its casework following a surge in enquiries and complaints about social
landlords over the last two years. The ombudsman revealed in its annual report
that it responded to 16,337 complaints and enquiries in 2014/15. This is up
from 12,782 the previous year and represents a 66% increase over two
years. The number of complaints about
social landlords increased 10% year-on-year to 6,737. Of these, a total of
1,130 cases entered the Ombudsman’s formal remit to deal with a 31% increase on
the previous year. The increase has led to a ‘key risk’ that the service will
be unable to cope, the ombudsman warned. Download the report from the
Ombudsman’s website.
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