Wednesday, 27 July 2016

Complaints About Social Landlords Ease Off

The number of complaints and enquiries about social landlords received by the Housing Ombudsman Service has levelled off following a huge increase over the last few years. The ombudsman’s annual report and accounts show the ombudsman received 15,984 complaints and enquiries in 2015/16, a slight decrease on the 16,337 received the previous year. The figure appears to signal an end to a recent trend of spiralling complaints and enquiries, which surged 66% in two years between 2012/13 and 2014/15. This rise was fuelled by an increase in the ombudsman’s role to cover an extra 2.1m council tenants in 2013, and a scaling back of the English social housing regulator’s consumer role in 2012. Read more on Inside Housing.

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