The number of complaints and enquiries about social
landlords received by the Housing Ombudsman Service has levelled off following
a huge increase over the last few years. The ombudsman’s annual report and accounts
show the ombudsman received 15,984 complaints and enquiries in 2015/16, a
slight decrease on the 16,337 received the previous year. The figure appears to
signal an end to a recent trend of spiralling complaints and enquiries, which
surged 66% in two years between 2012/13 and 2014/15. This rise was fuelled by
an increase in the ombudsman’s role to cover an extra 2.1m council tenants in
2013, and a scaling back of the English social housing regulator’s consumer
role in 2012. Read more on Inside Housing.
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