The number of tenant complaints received by social
landlords surveyed by benchmarking experts Housemark has steadily increased
over the last three financial years. Research shows the average social landlord
received 33 complaints per 1,000 homes managed in 2015/16. This figure, based
on data from 83 social landlords from across Britain, has increased from 31
complaints per 1,000 homes in 2014/15 and from 27.6 in 2013/14. The figures
were collected as part of a new exercise to collect data on customer service
“in response to growing demand within the social housing sector” Housemark
said. Read more on Inside Housing.
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