Digital Universal Credit System Is Plagued By Errors

The rollout of the full digital service for universal credit has been plagued by errors, delays and computer crashes, leaving vulnerable families in debt and at risk of eviction, an MP has said. Tom Brake, the Liberal Democrat MP for Carshalton and Wallington, home to one of a handful of locations to pioneer the full UC system, has called for an overhaul of the service after receiving a regular flow of complaints from desperate constituents. “The rollout of the digital, full universal credit is failing working parents and vulnerable people and the government is far too slow at tackling its flaws,” Brake said. Brake’s comments, based on local cases investigated by his constituency office, follow a string of reports highlighting glitches and flaws in the design and day-to-day operation of UC. Read more on the Guardian website.