Official figures from the Housing Ombudsman showed it
received 15,112 complaints and new enquiries, and closed 15,877. Although 81%
of cases received being closed without the need for a formal investigation, the
annual report revealed an 18% increase in cases that went forward to formal
investigation, which are the most complex and difficult to resolve. The Housing
Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous
improvement in the service with increased productivity and high levels of
customer satisfaction. Download the report from the Housing Ombudsman website.
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