Friday, 28 July 2017

Tenant Complaints Rise

Official figures from the Housing Ombudsman showed it received 15,112 complaints and new enquiries, and closed 15,877. Although 81% of cases received being closed without the need for a formal investigation, the annual report revealed an 18% increase in cases that went forward to formal investigation, which are the most complex and difficult to resolve. The Housing Ombudsman’s Annual Report and Accounts for 2016-17, shows continuous improvement in the service with increased productivity and high levels of customer satisfaction. Download the report from the Housing Ombudsman website.

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