A new report reinforces the difficulties social landlords
are still facing from the roll-out of Universal Credit (UC). The Northern
Housing Consortium (NHC) report Impact of Universal Credit – The Frontline
Perspective summarises a year-long study of UC, highlighting the experiences of
85 of its member organisations and their tenants across the North. Key concerns
that have emerged include the following:
·
95% of participants reported that their tenants
were having difficulty in meeting housing costs.
·
There is a significant impact on landlords, with
92% reporting staff were spending more time supporting people through the UC
process than the Housing Benefit process.
·
Communication problems between participants (and
their tenants) and the DWP
Download the report from the NHC website.
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