How One Council Has Cut Its Housing Waiting List By 95%

If you found a way to cut the waiting list for your service by 95% while boosting customer satisfaction and shrinking costs, you might expect others to follow your lead. Those outcomes were achieved by a remarkable turnaround of the housing allocations system in Great Yarmouth, Norfolk, where the local borough council has put a focus back on individual needs and has thrown out a standardised process described by one housing officer as having felt like being “on a treadmill never getting anywhere”. Great Yarmouth continues to use its revised approach, and professes great faith in it, but almost all other housing authorities persevere with versions of the “choice-based” lettings system it has abandoned. Read more on the Guardian website.

https://www.theguardian.com/public-leaders-network/2018/apr/10/great-yarmouth-norfolk-council-cut-housing-waiting-list