Complaints to the Housing Ombudsman rose 16% in the past
year, its annual report shows. The body received 6,806 complaints in 2017/18,
up from 5,870 the previous year. In 2015/16, 5,802 complaints were
submitted. Repairs were the biggest
grounds for complaints, making up 37% of the total. Tenants’ behaviour was the
second most common cause at 11%. The number of complaints which were formally
investigated by the ombudsman after completing the landlords complaints procedure
rose 7%. Nearly four in five (79%) of complaints were closed without the need
for formal investigation. Read more on the Housing Ombudsman website.
Country diary: The challenge of making a thatched roof pine-marten proof |
Tom Allan
-
*Glenisla, Angus:* Damage by squirrels is common; the mustelid less so.
Still, as a local told me, ‘you cannae blame them wanting somewhere to live’
That...
1 day ago
No comments:
Post a Comment