The welfare secretary Esther McVey has admitted there are
continuing problems with the much-criticised universal credit system and
signalled that further changes are in the pipeline. She also said DWP ministers
and officials needed to listen more carefully to claimants, campaigners and
frontline workers when they reported problems and complaints. The DWP was
heavily criticised for its “culture of indifference” in a scathing report by a
cross-party group of MPs, which accused it of refusing to accept expert advice
and slowness to act when policy errors were identified. The DWP needed to reach
out to, and learn from, all organisations that could help officials design and
implement a system that fully supported claimants, she said, such as the
National Audit Office. Read more on the Guardian website.
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Exclusive: Pollution targets set out alongside nature recovery projects to
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