Mcvey Admits Ongoing Problems With Universal Credit

The welfare secretary Esther McVey has admitted there are continuing problems with the much-criticised universal credit system and signalled that further changes are in the pipeline. She also said DWP ministers and officials needed to listen more carefully to claimants, campaigners and frontline workers when they reported problems and complaints. The DWP was heavily criticised for its “culture of indifference” in a scathing report by a cross-party group of MPs, which accused it of refusing to accept expert advice and slowness to act when policy errors were identified. The DWP needed to reach out to, and learn from, all organisations that could help officials design and implement a system that fully supported claimants, she said, such as the National Audit Office. Read more on the Guardian website.

https://www.theguardian.com/politics/2018/jul/19/esther-mcvey-admits-ongoing-problems-with-universal-credit