Rather than collect data to demonstrate how good they
are, social housing providers should collect data to improve how good they are.
That is the suggestion from HACT, in their new report, ‘Rethinking Customer
Insight: Moving beyond the numbers’. The report urges housing providers to be
“more targeted, more intelligent and more responsive” in their communication to
customers. The report concludes that there is no one-size-fits-all model for
customer satisfaction. Download the report from the HACT website.
Country diary: The challenge of making a thatched roof pine-marten proof |
Tom Allan
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*Glenisla, Angus:* Damage by squirrels is common; the mustelid less so.
Still, as a local told me, ‘you cannae blame them wanting somewhere to live’
That...
1 day ago
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