Rather than collect data to demonstrate how good they
are, social housing providers should collect data to improve how good they are.
That is the suggestion from HACT, in their new report, ‘Rethinking Customer
Insight: Moving beyond the numbers’. The report urges housing providers to be
“more targeted, more intelligent and more responsive” in their communication to
customers. The report concludes that there is no one-size-fits-all model for
customer satisfaction. Download the report from the HACT website.
Scrap policy that gives refugees with leave to remain 28 days to find
housing, say UK groups
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Halving time asylum seekers have to leave Home Office accommodation will
make thousands homeless at time when ‘racist sentiment’ is on the rise
More than...
18 hours ago
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