Number Of Complaints To Housing Ombudsman Rises By 12%

In 2018/19, the ombudsman received 7,623 complaints, up 12% from 6,806 the year previously, according to its annual report for the year. Of the 2,214 cases the ombudsman issued decisions on in 2018/19, 814 (37%) were determined to involve ‘no maladministration’, meaning no mistake had been made by the landlord. Read more on Inside Housing.

https://www.insidehousing.co.uk/news/number-of-complaints-to-housing-ombudsman-rises-by-12-62436?utm_source=Housing60&utm_medium=email&utm_content=article_link&utm_campaign=H60