The Regulator of Social Housing (RSH) determined that 15 breaches of its consumer standards met the “serious detriment” test, up from six in 2018/19. In its eighth annual consumer regulation review setting out themes and lessons from the cases, the RSH said this “significant” increase was driven by referrals relating to local authority landlords. Reports to the RSH of potential consumer standards breaches at councils were up more than three-quarters (76%) on the previous year and the regulator found there was a “serious detriment” in seven cases. Read more on Inside Housing.
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