Ombudsman Publishes Landlord Performance Data

Performance reports for 2019/20 have been released on the ombudsman’s website for all members of the scheme, showing the categories of complaints received, decision outcomes, the types of order issued and timeliness in complying with the orders. The dispute resolution service said the move will help landlords to improve their services and provide tenants with more insight. There is no accompanying league table or ranking system, but the reports include comparisons with the average performance of similar landlords by type and size.  You can search for individual landlord performance on the Housing Ombudsman’s website.

https://www.housing-ombudsman.org.uk/landlords/