Contact Centre Survey: Summary Of Findings 2008/09

Social landlords are getting better at using call centres to deal with their residents - but they still have some way to go. A new survey has found that social housing call centres are getting busier and their quality is improving. There has been progress on customer satisfaction, answering times and average call handling times. The cost of providing contact centre services in the social housing sector is improving slightly but is still some way from being comparable with the private sector. Find more at the Housemark website by clicking on the logo below.