A cross-party group of MPs and peers is recommending the
creation of a New Homes Ombudsman to help provide redress for disgruntled home
buyers. A report from the All-Party Parliamentary Group for Excellence in the Built
Environment calls on the government to make it compulsory for all
house-builders to belong to an independent ombudsman scheme. The report, Better
redress for homebuyers, says that a New Homes Ombudsman should be independent
and free to consumers, providing a quick resolution to disputes. The report also recommends that government,
warranty providers, builders and consumer group’s work together to draw up a
code of practice that would be used by the New Homes Ombudsman to adjudicate on
disputes. Read more on the Construction Index website.
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