Housing associations and local authorities have been
invited to participate in a six-month research programme to test how
behavioural science can improve rent collection and reduce rent arrears. The research, by
the housing team in Capita’s property business, will investigate how
intervention techniques have an impact on the decisions tenants make. Several
organisations will each try a different approach to income collection and
managing rent arrears, such as changing the language used in text messages and
letters to tenants. This will be measured against a control group in each
organisation that will not change the way it currently engages with its
tenants. Read more on the Capita website.
