Showing posts with label Best Practice. Show all posts
Showing posts with label Best Practice. Show all posts

Friday, 8 February 2013

Social Rented Housing – Parliamentary Written Answer

Stephen Doughty: To ask the Secretary of State for Work and Pensions what guidance his Department has provided to registered social landlords on managing increases in rent arrears. 
Mr Prisk: DCLG and the DWP are working closely with a group of social landlords on the direct payment demonstration projects, which are testing the impact of the payment of housing benefit direct to tenants. A key aim of the demonstration projects is to explore how we can best protect social landlords, and tenants themselves, from the risk of increases in rent arrears. We intend to use the evidence gathered from the projects to inform the design of universal credit, including the safeguards to be put in place to protect the financial position of social landlords and prevent tenants from falling into significant debt. My Department and the DWP are also co-funding a learning network to capture the lessons from the demonstration projects, and encourage the sharing of best practice and information, to help social landlords prepare for direct payment.  We have also worked with the Chartered Institute for Housing on guidance for social landlords to prepare for the introduction of the social sector size criteria.  More generally, we would expect social landlords to work with their tenants to minimise the risk of rent arrears as far as possible.


Friday, 29 June 2012

Resident-Led Community Grant Scheme

Herefordshire Housing has run its Community Grant scheme since 2009. Under the scheme, community groups and other organisations bid for a share of the fund, which was worth £25,000 in 2012. A resident-led Grant Assessment Panel (the GAP) decides how the money is best allocated, ensuring that it benefits as many residents and communities as possible at ‘grass roots’ level. In 2011, the GAP helped a wide variety of projects throughout Herefordshire by approving over £22,000 in funding across 15 separate groups. Read more on the Herefordshire Housing website.

The Bromford Deal for New Residents

Bromford Living is piloting a new way of engaging with its customers. Their aim is that, on becoming a Bromford tenant, customers will join a unique group of people who aspire to belong to a stronger community, by improving themselves and their home. The Bromford Deal makes a promise to tenants that the organisation will deliver high quality services and first class properties in return for customers fulfilling their responsibilities as tenants and, importantly, striving to give something back to their neighbourhoods. Thus, Bromford aims to make being a customer far more than just having a home and paying rent – its ambition is to build relationships that really work. Read more on the Bromford Living website.

Wednesday, 13 June 2012

'Virtual Merger' To Support Tenants Hit By Welfare Reform

Councils and social landlords across the West Midlands have come together in a 'virtual merger' and are pooling together stock in a bid to help tenants hit by the Government's welfare reforms.  According to the Government's impact analysis, some 60,000 working age claimants across the West Midlands will be affected by the under-occupation rules alone, losing on average £14 a week.  In response to the welfare changes, seven of the largest West Midlands local authorities and nine of the largest social housing providers are joining forces to agree joint action on welfare reform.  Diane Middleton, Chair of the West Midlands Making Best Use of Stock (WMBUS), said: “We have a duty to protect our residents.  To do this we intend to pool some of our housing stock, jointly identify where and what local and regional needs are, share best practice and communicate consistently to customers.”  WMBUS, which is being supported by the Chartered Institute of Housing (CIH) Best Use of Stock Team, is hosting a summit on June 21 for the housing providers, private landlords and regional developers involved in the group.  Read more on 24dash.

Thursday, 8 March 2012

Get Connected Intergenerational Project

Get Connected is a digital inclusion initiative working with young people to train and support elderly, unemployed and vulnerable residents from the same community to use computers and go online. Following completion of an initial 8-week course each participant is matched with a volunteer 'digital mentor'. Digital mentors offer 1:1 tuition on an ongoing basis to embed learning, link participants with local IT provision and to other services in the area. For example, older people's clubs / activities and children's centres. Read more on the HouseMark website.

Friday, 29 July 2011

Event - Localism and the Big Society

16 August 2011 Leeds – booking code 15155
24 August 2011 London – booking code 15156

•Learn about the philosophical and political roots of the Big Society and the localism agenda and what it means for the housing sector
•Learn how your organisation can manage change and achieve better efficiency
•Equip your organisation with the information on how to respond to the changes ahead on services and financial planning
•Listen to leading housing professionals and practitioners
•Listen to good practice within the sector
•An excellent opportunity to network with fellow housing professionals and be involved in interactive discussions
To book a place at either of these events, go to the CIH website by clicking on the logo below.

Tuesday, 17 May 2011

Improving Housing Outcomes for Young People: Practical Ideas

Young people are increasingly squeezed out of the housing market and face a more drawn-out process of moving towards independent living. Affordable housing in the private and social rented sectors is in short supply and buying a home is out of the reach of many young people. A number of initiatives aim to improve this situation. This Joseph Rowntree Foundation paper:
* presents 27 practical examples drawn from the housing sector which seek to improve housing outcomes for young people;
* focuses on detailed work in Northamptonshire, but draws on case studies from across the UK; and
* shares ideas for possible replication.
Download a copy of the paper from the JRF website.

Improving Housing Outcomes for Young People: Practical Ideas

Young people are increasingly squeezed out of the housing market and face a more drawn-out process of moving towards independent living. Affordable housing in the private and social rented sectors is in short supply and buying a home is out of the reach of many young people. A number of initiatives aim to improve this situation. This Joseph Rowntree Foundation paper:
* presents 27 practical examples drawn from the housing sector which seek to improve housing outcomes for young people;
* focuses on detailed work in Northamptonshire, but draws on case studies from across the UK; and
* shares ideas for possible replication.
Download a copy of the paper from the JRF website.

Tuesday, 19 April 2011

Residents Band Together To Scrutinise Social Landlords

The Norfolk Housing Alliance has recently launched a residents arm which aims to scrutinise landlords, provide feedback and raise standards. Now, the residents of housing providers in the county have banded together to scrutinise and compare neighbouring landlords' performance in order to drive up standards at their own. The residents decided at a conference to launch their own county-wide residents arm of the Norfolk Housing Alliance, an initiative their landlords were already running. The NHA, formed in 2008, is a pan-county network of 12 housing associations where the landlords pool best practice and share services to cut costs. Taking back some of that power for themselves, the residents plan to have their own scheme running by summer. They have voted to set up an alliance scrutiny panel with two representatives from each provider to meet quarterly and decide what needs to be improved. Read more on The Guardian website.

Tuesday, 5 April 2011

Major Milestone for Furnished Tenancy Scheme

A scheme that gives new council tenants help with furnishing their homes has hit another major milestone. A total of 400 customers have now taken advantage of South Tyneside Homes’ furnished tenancy scheme since it was launched in September 2009. The scheme means all new tenants moving into a council home are offered the chance to rent basic furniture items such as sofas and chairs, as well as white goods including fridge freezers and washing machines. The aim of the scheme, which is run in partnership with Your Homes Newcastle, is to help reduce the high costs associated with setting up a new home. Tenants can choose household items from an options menu when their tenancy is agreed and the rental cost is based on the items they choose from the menu. Read more on the NFA website.

Tuesday, 1 February 2011

ALMO Reduces Waste with 'Pass It On' Scheme

Every year British people throw away around 10 million pieces of furniture – that’s around 30,000 bits of furniture every day and this wastefulness is just one of the reasons why ALMO Rochdale Boroughwide Housing (RBH) has started a furniture re-use scheme called Pass It On. The furniture re-use scheme is designed to help young people set up their first home. However it will consider requests from other tenants setting up home and if it has surplus stock, will try to help other tenants. The furniture re-use scheme has recreated two full time jobs on a 12 month basis. The new team assesses, collect and remove the furniture clean it up and if necessary make any minor repairs. The furniture is sold at affordable rates to tenants. For example a fridge will cost £20 and a coffee table will cost £5.00. Read more on the RBH website.

Friday, 14 January 2011

Best Practice Roundup – Click on the Hyperlinks for More Information

Reviewing a borough-wide customer involvement compact –Stockport_Homes conducted a wide scale consultation with their customers to develop a borough-wide empowerment offer. The aim was to boost tenant involvement in decision making and to improve tenant scrutiny.
Believe in customer excellence campaign - By championing customer service and variety of choice Parkway_Green_Housing_Trust has utilised innovative techniques to capture profiling data.
Embedding diversity initiative – Herefordshire_Housing have developed a system where trades operatives are trained to recognise and report concerns they may have about the vulnerability and disability of customers they meet when they are completing repairs.

Friday, 10 December 2010

Do the Right Things a New E&D Workshop - 11 January 2011

Equality and diversity plays an important role in local offers and is a key part of the regulatory tenant involvement and empowerment standard. This new workshop, delivered by HouseMark, looks at embracing equality and diversity in maintenance and repairs, giving practical advice and the opportunity to share best practice. Taking examples from the good practice guide ‘Embracing diversity’, the workshop enables delegates to share ideas amongst themselves that have been prompted from the guide and discuss further. Delegates are also able to explore the option of providing opportunities or a sensitive, responsive accessible service, without necessarily committing any additional funds or using dedicated resources. Find out more on the HouseMark website.

Friday, 19 November 2010

ALMOs Best Performers – Audit Commission

As well as identifying individual examples of positive practice and innovation, the Audit Commission also highlights those organisations which deliver very strong all round performance in individual service areas. The Audit Commission has produced a list of ALMOs and ALMO services which have performed best in inspections during the last three years. They are divided into various categories, including:
• Access and customer care.
• Diversity.
• Value for money.
• Resident involvement.
• Capital improvement, planned and cyclical maintenance.
• Responsive repairs.
Read the full list on the Audit Commission website.

Thursday, 18 November 2010

How to Improve Your Complaints Performance

Date: 3 December 2010
Location: HouseMark, Coventry
This workshop will look at some of the building blocks that landlords need to consider in delivering a good complaints handling service and give participants the opportunity to discuss appropriate processes and share good practice. This workshop will be useful to anyone seeking to improve their complaints handling service; it is not a training session to prepare for accreditation. Find more information and booking details on the HouseMark website by clicking on the logo below.

Wednesday, 3 November 2010

How to Improve Your Complaints Performance

Date: 11 November 2010 Location: HouseMark, Coventry
In June 2010, HouseMark launched its new complaints accreditation scheme, the development of which has been supported by the Housing Ombudsman Service. This workshop will look at some of the building blocks that landlords need to consider in delivering a good complaints handling service and give participants the opportunity to discuss appropriate processes and share good practice. This workshop will be useful to anyone seeking to improve their complaints handling service; it is not a training session to prepare for accreditation. Find full details on the HouseMark website.

Thursday, 2 September 2010

The New Equality Bill: What Will Be the Impact?

The new Equality Bill 2010 finished its journey through Parliament in April 2010, and it will come into force in October this year, drawing together all the existing Acts and Statutory Instruments. Equality and diversity is a key area for social housing providers, with some providing specialist services to minority or vulnerable groups. Examples are:
• women fleeing domestic violence
• older people
• BME tenants
HouseMark has gathered together some online resources concerned with the new Act. For example, the National Housing Federation's Equality and Diversity page provides some useful background information. The Federation has also published a briefing, focusing on the role of housing associations. Find the links on the HouseMark website.

Involving Residents from Under-Represented Groups

Northwards Housing in Manchester has developed an approach to involve residents in its project delivery teams, which are responsible for managing and delivering the estate-based home improvement projects. It identified three estates with forthcoming development works and tested an approach to identify, train and involve residents in overseeing the works. This TSA local offers trailblazer involved Northwards Housing tenants whose homes were receiving Decent Homes improvement works. The take-up rate of improvement work has increased in the pilot improvement projects - due to the increased opportunities for tenants to participate and for Northwards to engage with tenants, only one tenant (an elderly person in ill health) has declined to receive the planned improvements. Find out more on the Housemark website.

Friday, 27 August 2010

Success of 'Safe Room' Schemes for Domestic Violence Victims

New research and statistics show that whilst domestic violence is one the major reasons families become homeless, protection measures such as safe rooms are very effective in helping these families to safely stay in their homes. Under what are known as 'Sanctuary Schemes', victims of domestic violence have special security measures installed to keep families safe in their own homes in case the aggressor tries to return. Depending on the specific needs of the family at risk, this might mean creating a safe room in the house which is secured using a reinforced door which opens outwards so an intruder can't kick-it in. In other cases, councils and the police might install video entry systems and alarms which automatically alert the nearest police station ensuring a rapid response. The success of these measures often means families avoid the upheaval of having to leave their home and support networks and the risk of becoming homeless. Read more and download a copy of the research at the CLG website.

Friday, 20 August 2010

What Do Tenants Want? HQN’s Guide to the Annual Report to Tenants

Annual reports to tenants used to be compulsory, but as no one read them, they were dropped. Will things be different this time around? Will the reports be useful? Most tenants will only read an annual report if it covers the things that matter to them quickly, honestly and clearly. Landlords should ask tenants what they want to see in the annual report. This free HQN guide suggests the sorts of questions tenants might want to ask – and how landlords should look to answer. Download the guide from the HQN website by clicking on the logo below. Remember – your organisation may need to be a member of HQN to download this briefing.