The sector needs a ‘fundamental change of mindset’ to
break away from the ‘empty ritual’ of resident engagement, which fails to
connect with a significant or representative number of tenants. This is the finding of research by London housing
association Family Mosaic, which said the current approach should be ‘consigned
to the dustbin of history’ in favour of an approach based on data analysis and
practical, local issues. The 24,000-home landlord is now reviewing its approach
to tenant engagement through further research, and will begin developing a new
model in September. Download a copy of the research paper – Changing Places –
from the Family Mosaic website.
