The flagship welfare reform has recently been described
as “in meltdown” by its own staff. In a
survey by the PCS union, more than half of the staff admitted that they don’t
think Universal Credit is an improvement for benefit claimants.Other key
findings include:
·
90% of staff said they believe the multi million
pound IT systems are less than adequate,
·
70% thought staffing levels were less than
adequate,
·
Four in five said that the training given was less
than adequate to prepare them for successfully working on the scheme,
·
Stress levels have increased amongst the
majority of staff,
·
Two thirds said they were frequently asked to
work overtime.
Read more on the Ready Rentals blog.
