Best Practice Roundup – Click on the Hyperlinks for More Information

Reviewing a borough-wide customer involvement compact –Stockport_Homes conducted a wide scale consultation with their customers to develop a borough-wide empowerment offer. The aim was to boost tenant involvement in decision making and to improve tenant scrutiny.
Believe in customer excellence campaign - By championing customer service and variety of choice Parkway_Green_Housing_Trust has utilised innovative techniques to capture profiling data.
Embedding diversity initiative – Herefordshire_Housing have developed a system where trades operatives are trained to recognise and report concerns they may have about the vulnerability and disability of customers they meet when they are completing repairs.