The TSA is planning a radical shake-up of the way tenant satisfaction data is collected, because residents are so unhappy with the present system. Tenants and landlords are dissatisfied because data is currently collected nationally - making it is virtually meaningless at a local level for larger providers. Residents are annoyed because they are unable to judge how effective landlords are in the areas in which they live. Associations also think the statistics can conceal exceptional performance in some localities. Some have contacted polling companies to compile their own satisfaction scores because they feel the TSA's figures do not give an accurate picture.
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