An important expectation of regulators and the Government's Big Society and Localism agenda is landlord accountability for deeper scrutiny and challenge by your tenants. HouseMark is offering a one day workshop to help develop your organisation’s self awareness around performance. This will ensure that you are ready for either a short notice or full inspection and can show the necessary accountability. The workshop will provide:
*an understanding of the inspection regime
*an insight into how people, systems and procedures can be organised to achieve a state of readiness for inspection
*examples of how customer feedback and scrutiny is contributing to continuous service and performance improvement
*guidance on how to show an effective track record of actions leading to improvements
*ideas of how to ensure staff, systems and tenants are ready for inspection by being aware of performance and improvement plans
*advice and examples of how benchmarking information can be used to demonstrate self awareness and promote improvement
Find more details and a booking form on the HouseMark website by clicking on the logo below.
Pa-rental guidance benefits charities | Brief letters
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Charging children rent | Keffiyehs and kippahs | A well-oiled cyclist | Sex
(and other) education | 100-year mortgages
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1 day ago
1 comment:
Thanks for mentioning our workshop Phil, it's much appreciated! - John Robinson, HouseMark
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