Taking Control of Complaints

In his speech to the National Housing Federation recently Grant Shapps told housing providers that "If tenants are unhappy with the service they get, it should be dealt with quickly by their landlord".  HouseMark’s workshop on complaints performance helps your organisation bring this important service up to speed. It looks at the building blocks you need to consider in delivering a good complaints handling service as well as giving participants the opportunity to discuss appropriate processes and share good practice.  The workshop takes place in Coventry on 11 November.   You will find details on how to book on the HouseMark website by clicking on the logo below.