Tenants’ and the board’s role in handling customer complaints –HQN_Event London 26 Jan and Manchester 27 Jan
The government, in its recent review of regulation, has said there is scope to increase the involvement of councillors, MPs and tenants panels in resolving complaints. But are they ready to meet the challenge? Have your board members been trained to assist them in the role that they should play in the process?
Are you ready to be scrutinised? – HQN_Event
Tuesday 1 February 2011 London
Thursday 3 February 2011 Manchester
Wednesday 9 February 2011 Leicester
Thursday 10 February 2011 Bristol
Tuesday 15 February 2011 Leeds
In these masterclasses, you‘ll hear how other organisations have gone about setting up their scrutiny arrangements.
The way ahead after the Spending Review and Localism Bill – HQN_Event
Tuesday 8 February 2011 Manchester
Thursday 10 February 2011 London
Wednesday 16 February 2011 York
How can we keep delivering excellent services in the teeth of these changes?
The government, in its recent review of regulation, has said there is scope to increase the involvement of councillors, MPs and tenants panels in resolving complaints. But are they ready to meet the challenge? Have your board members been trained to assist them in the role that they should play in the process?
Are you ready to be scrutinised? – HQN_Event
Tuesday 1 February 2011 London
Thursday 3 February 2011 Manchester
Wednesday 9 February 2011 Leicester
Thursday 10 February 2011 Bristol
Tuesday 15 February 2011 Leeds
In these masterclasses, you‘ll hear how other organisations have gone about setting up their scrutiny arrangements.
The way ahead after the Spending Review and Localism Bill – HQN_Event
Tuesday 8 February 2011 Manchester
Thursday 10 February 2011 London
Wednesday 16 February 2011 York
How can we keep delivering excellent services in the teeth of these changes?
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