With no long term plans to continue with STATUS as a regulatory requirement in England, HouseMark has filled the void by proposing the introduction of STAR: the Survey of Tenants And Residents for the social housing sector. STAR will utilise various versions of STATUS for different tenure groups as well as giving social housing providers the flexibility to add more of their own questions. We believe that high quality, nationally comparable satisfaction measures are a critical element of benchmarking key services across the sector and, with support from the CIH, the NHF, TAROE, TPAS and others, we will set the guidance for collecting sector-wide satisfaction data. This will ensure that good practice is maintained and that social landlords take the views of their customers into account in defining service standards and improving service delivery. We’re now looking to consult you on how we can make STAR a success and hope to deliver a framework and guidance by July 2011 taking your feedback into account. Download a copy of HouseMark’s STAR briefing from their website.
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