Tough choices - achieving VFM from services
Date: 3 February 2011
Location: HouseMark , Coventry
Are you making the right decisions that offer the greatest value for money to your customers?
How would your organisation respond to similar cuts being imposed on the public sector?
How will your organisation respond to the reduction in local authority funding or a reduction in the benefits received by your residents?
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Developing Local Offers for the Tenant Involvement and Empowerment Standard
Date: 9 February 2011
Location: HouseMark , Coventry
Service choice and complaints, involvement and empowerment, and addressing diversity through understanding and responding to the diverse needs of tenants are key aspects of this standard, which are expected to be applied to all the other TSA standard areas. This interactive workshop will help you stay on track to hit TSA deadlines.
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Self assess your way to success
Date: 03 March 2011
Location: HouseMark , Coventry
This course is designed to help you keep ahead of the game and ensure your organisation is poised to deliver customer orientated, value for money improvements that can be demonstrated easily to your residents and stakeholders.
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