Tenant groups have warned that social landlords are getting away with paying lip service to residents’ demands through new local offers. The Tenant Services Authority said it would not monitor the ‘local offers’ that housing associations were expected to draw up with tenants by 1 April this year. It means no-one will check if the deadline has been met or whether tenants are happy with the offer. A spokesperson said the regulator saw local offers as a matter for landlords and tenants. Michelle Reid, chief executive of the Tenant Participation Advisory Service, warned that a landlord was unlikely to face censure if it failed to agree offers with tenants, or if its offers were inadequate. And she said tenants had been ‘given the impression’ that the TSA would at least make sure landlords had local offers in place. She said: ‘This is what we are going to experience from now on: backstop regulation.’ Read more on Inside Housing.
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