HouseMark has announced the launch of a new, free, voluntary methodology to help devise surveys and measure satisfaction in the housing sector. A co-regulatory tool, STAR (Survey of Tenants and Residents) replaces the now defunct STATUS satisfaction questionnaire, which was previously a regulatory requirement. STAR reduces the number of core satisfaction questions from 36 (in STATUS) to 7, with a range of optional questions for landlords to choose from to suit their local circumstances.
*STAR will enable on-going, national comparisons of tenant satisfaction in key areas that matter most to tenants and landlords.
*STAR is fully flexible and can be undertaken by post, telephone, electronically or face-to-face.
*HouseMark will collect core STAR results in its annual benchmarking exercise, along with cost and performance information, enabling robust comparisons and value for money judgements to be made.
Find out more on the HouseMark website.
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