Location: Coventry
STAR (Survey of Tenants and Residents) which replaced the now defunct STATUS satisfaction questionnaire has been running for a few months now. HouseMark are therefore pleased to announce they will be running a service improvement workshop on STAR to share good practice and ideas around STAR and satisfaction. Sessions include;
*an introduction to STAR and data protection issues around surveys
*how to benchmark your STAR results
*sample checking and using survey data to track service delivery
*resident satisfaction monitoring programme and how it is used to continuously improve services
*how to use survey results to gain customer insight.
Find full details on the HouseMark website.
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